• The warranty duration (12 or 24 months) varies by product. Please confirm the specific coverage period with your Eye Vigil sales representative at the time of purchase.
• Warranty is provided on a back-to-service-center basis. Customers are responsible for all logistics and insurance involved in shipping products to and from the service center.
• To initiate a warranty claim, customers must obtain a valid Repair Material Authorization (RMA) number by submitting an RMA request form before dispatching the product.
• A copy of the original purchase invoice is mandatory to validate the warranty.
• All warranty-covered products must retain their original labels and serial numbers. Tampering, removal, or defacement of these identifiers will void the warranty.
• Eye Vigil reserves the right to reject warranty claims that do not comply with the stated conditions.

This warranty does not apply in cases of:

• Unauthorized service or repairs
• Damage from incorrect installation or use with incompatible systems
• External factors such as fire, water ingress, lightning, or power surges
• Physical damage due to mishandling, dropping, or impact
• Use of unapproved accessories or third-party applications
• Where applicable, Eye Vigil may provide reconditioned or equivalent parts as replacements.

To register your Product Warranty, please fill form below – note warranty form must be filled for each product purchased with a unique serial no.